Really Convenient IT Support in Petersfield
Call us and you'll speak to a fellow human - not a piece of telecoms hardware. That said, we do apply all our considerable skills to keeping Customers whose IT systems we monitor from having to call us because of an emergency.
If you do need us to provide support, remotely or on-site, or consultancy, we're there: quickly, quietly; we'll get you to where you want to be and then disappear.
Our IT support service is different. For one thing, we CAN monitor your computer(s) 24 / 7 / 365 to ensure we have the best opportunity to prevent failures and maintain them at peak efficiency, secure and free of malware. For pennies a day.
We apply uncommon sense to our charges: aside from the monthly monitoring fee, we don't insist that you pay for Support you might not need. If you want the security of knowing you have reliable first-line telephone support 24/7/365, we provide it. For all other support we charge for the time spent (at a reduced rate if you're a Customer whose IT we monitor), plus any components that we supply.
Whether it's to fix a problem or to make a planned change to your IT infrastructure, we will tell you what we estimate our charges will be as soon as possible. You can then decide whether to continue with the work - you only pay for the time we spend working on the issue. This means, if it's something you want to deal with in-house, you can, and avoid any extra cost.